How to Delete Coupang Account?

Quick Answer: You cannot fully delete your Coupang account directly inside the mobile app’s standard settings. You must switch to the “PC Version” view within the app or use a desktop computer. Before deleting, you must cancel your Rocket Wow membership and clear any pending orders.

Deleting a Coupang account is notoriously difficult for non-Korean speakers. The platform uses a complex “maze-like” process that often requires switching interfaces and navigating through multiple confirmation screens in Korean.

This guide provides a fail-safe, step-by-step method to permanently close your account, including the specific Korean buttons you need to click.

Before You Start: The “Blockers”

Coupang will block your deletion request if any of the following are active. You must resolve these first:

1. Active Rocket Wow Membership: You cannot delete your account if you have an active subscription.
   • Action: Cancel it first (Guide below).
2. Pending Orders: Any item currently being shipped or awaiting refund will block deletion.
   • Action: Wait for all deliveries to complete and refunds to process.
3. Coupang Cash/Coupay Money: If you have a remaining balance, the system may prevent deletion.
   • Action: Use the balance on a small purchase or forfeit it during the deletion process (if the option is presented).

Cancel Rocket Wow Membership

If you do not have a paid membership, skip to Phase 2.

You can do this easily on the mobile app.

1. Open the Coupang App.
2. Tap “My Coupang” (마이쿠팡) – the icon looks like a person at the bottom of the screen.
3. Scroll down to “Rocket Wow Membership” (로켓와우 멤버십).
4. Scroll to the very bottom and look for the Cancel button (often small, grey text).
5. Important: You will see pop-ups offering you benefits to stay. Keep clicking the button that says “I still want to cancel” (해지하기) or “Give up benefits” (혜택 포기하기) until you see a final confirmation message.

Delete Coupang Account (The “PC Version” Trick)

Most users get stuck here because the “Delete Account” button is hidden on the mobile view. You must force the app to show you the desktop version.

Step 1: Access the PC Version

1. Go to “My Coupang” (마이쿠팡) on the app.
2. Tap “Edit Member Info” (회원정보수정). You will be asked to enter your password.
3. CRITICAL STEP: Once on the info page, look for a button or link that says “PC Version” (PC버전).
   • Note: If you cannot find this button in the app, it is highly recommended to log in to www.coupang.com on a laptop or desktop computer (Chrome browser recommended for translation).

Step 2: Navigate to Member Withdrawal

Once you are on the desktop interface (on your phone or computer):

1. Click “My Coupang” (마이쿠팡) at the top right.
2. Click “Edit Member Info” (회원정보수정) on the left sidebar or top menu.
3. Enter your password again to verify identity.
4. Scroll to the very bottom of the personal information page.
5. Look for a small link in the bottom right corner that says “Member Withdrawal” (회원탈퇴).

Step 3: Confirm Deletion

1. Password Check: You will be asked to enter your password one more time.
2. Survey: A screen will appear asking why you are leaving. Select any option (e.g., “Not using often”).
3. Final Warning: You will see a warning about losing your purchase history and Coupang Play access.
   • Tick the box that says “I agree” (동의합니다).
4. Click the final blue or red button: “Request Withdrawal” (탈퇴신청).

What Happens When You Delete Your Account?

It is crucial to understand that this action is permanent.

• Data Wipe: Your shopping history, reviews, and “Rocket Fresh” preferences are removed.
• Coupang Play: Access to the streaming service is terminated immediately.
• Coupang Eats: Your profile on the food delivery app (linked to your main ID) will also be closed.
• Re-joining: You may be restricted from creating a new account with the same email or phone number for a specific “cooldown” period (typically 30 days) to prevent fraud.

A Note on Privacy & Data Retention

Even after deletion, South Korean law (The Act on Consumer Protection in Electronic Commerce) requires Coupang to retain certain transaction data (like payment records) for 5 years for tax and legal dispute purposes. However, this data is archived and not used for marketing or active account purposes.

Disclaimer: Interface designs change frequently. If a button location has shifted, look for the Korean text 회원탈퇴 (Member Withdrawal) using your browser’s “Find on Page” feature.